Request your stay
For the StayHope team

Staff portal

Where you send in leave, notice, claims, refunds, supplies and anything else you need from the office — and where the rules you work by are written down.

Leave, notice, claims and requests

One form for leave, resignation notice, expense claims, refunds and anything else you need the office to action. You get a ticket number by email.

Staff sign in / create account

Create your self-service account with your issued staff ID, or sign in.

Cleaning and consumable supplies

Order bleach, bags, bulbs, gloves and the rest. It goes straight to the maintenance office as a requisition they can print.

Report a fault

Something broken in the building. Choose I work here at the top of the form so it is logged as a staff report.
Code of conduct

How we work

You are in a building where young people live. Most of them are away from home for the first time, and many of them are funded by NSFAS or a bursary that depends on them staying in good standing. That is the whole reason the rules below exist.

The residents come first

  • Knock and wait before entering any room, every time, even when you have the key.
  • Never enter a room alone where a resident is present and asks you not to.
  • A resident's room, their post, their belongings and their business are private. What you see in a room stays in that room unless it is a safety matter.
  • Never ask a resident for money, favours, food or a lift, and never accept a gift that is offered to get something done faster.
  • Relationships with residents are not allowed. The power difference makes consent impossible to demonstrate, and it puts the resident and you at risk.

Safety is not negotiable

  • Report anything unsafe the day you see it — a loose rail, an exposed wire, a door that will not lock, a fire extinguisher past its date.
  • Never prop open a security door or lend out a master key.
  • Never work on electrical or gas equipment you are not qualified for.
  • Gender-based violence, assault, threats and harassment are reported to management immediately, and to the police where a crime has been committed. There is no informal route for these.

Honesty with money and property

  • Company stock, tools and supplies stay on site and are used for company work.
  • Every claim you send in is backed by the actual receipt.
  • Never take a payment from a resident in cash or into a personal account. All payments go through the bank details published on the website.

Confidentiality

You will see ID numbers, bank details, maintenance history and sometimes things residents have told us in confidence. Under the Protection of Personal Information Act that information is not yours to share, photograph, copy or discuss outside work — including on WhatsApp groups. This obligation does not end when your employment does.

Timekeeping and appearance

  • Be on site at the time on the roster, in the uniform or clothing agreed for your role.
  • If you cannot come in, phone your manager before your shift starts. A message sent after the shift began is not notice.
  • Alcohol and drugs do not belong on site or in your system while you are working.

When the rules are broken

Most matters start as a conversation with your manager. Where that is not enough the process is the ordinary one: a verbal warning, a written warning, a final written warning, and a disciplinary hearing where dismissal is possible. You may bring a fellow employee to any hearing, and you will be told the allegation in advance and given a chance to answer it. Theft, assault, gross dishonesty and bringing a resident into danger can go straight to a hearing.