Tenant Zone
Everything you need while you live with us: payments, maintenance, house rules, lease cancellation and who to call when something goes wrong.
Pay your rent
Banking details and payment references.
Report a fault
Log a maintenance request for your room.
Coming back next year?
Claim your room before applications open.
Leave belongings
Signed storage request and collection terms.
Ask for a refund
Paid twice, paid too much, or owed your deposit.
House rules
What you agreed to when you signed.
Emergency
Numbers to call when it cannot wait.
Help us improve
Rate the residence and tell us what to fix.
Paying your rent
Rent is payable monthly in advance, on or before the date set out in your lease agreement. Always use your name and student number as the payment reference so we can match your payment to your account.
If you are NSFAS funded or on a bursary, your funder pays us directly. You remain responsible for anything your funding does not cover, including damages and outstanding balances.
Banking details
- Account type
- Current Business Account
- Bank name
- ABSA
- Account number
- 4103184337
- Branch code
- 632005
- Reference
- Name + student number
Cancelling a fixed term lease
Read this carefully before you give notice. Cancelling early has financial consequences set out in your lease agreement.
A student is able to cancel a fixed term lease as long as one calendar month (30 days) written notice is given. The cancellation is subject to a reasonable cancellation penalty, which is normally any damage suffered by a landlord (including lost rental or replacement commission).
The landlord has already paid the agency to place you as a tenant. You as the tenant are now breaking the lease and a new tenant needs to be placed. You are therefore going to only be charged replacement commission for the remaining portion of the lease as per your lease agreement.
It is important to remember that if the unit is not rented out then you will still be liable for rental up to a maximum of four months. We will do our best to try make sure there is no gap in the rental.
You will still be liable for rental up to a maximum number of months outlined in clause 1.29 of your lease agreement.
Tell us how we are doing
Residence management reads every one of these. If something has been bothering you for weeks, this is the fastest way to get it in front of the person who can fix it.
You can leave your name or not. A review with a name and room number gets acted on quicker, because we can come and look at the actual problem.
This is not the place for an emergency. Anything unsafe goes on 076 884 7372, and a broken tap or light belongs in the maintenance form where it gets a ticket number.