Tenant Zone

Ask for a refund

Paid twice, paid too much, or owed your deposit back? Send the claim here with your proof of payment and your banking details, and finance will work through it.

Who is claiming? I am a resident or applicant I paid StayHope and I am owed money back I work here A staff claim. You can also use the staff portal

Your full name

ID or passport number

Banks reject payments where the name does not match the account.

Email address

Every update on this claim goes here.

Contact number

Which residence?

Room number

Application reference

On the email we sent when you applied. It helps us find the payment faster.

Why are you owed money back?

Amount you are claiming

In rands. Figures only.

Date you paid

Tell us what happened

Where the money should go

We only ever pay into the account you give here. Use your own account where you can — third-party payments take longer because the bank has more to check.

Account holder

Bank

Account number

Branch code

Account type

Attach your proof

Attach the proof of payment, and a bank confirmation letter or a stamped statement header showing the account above. You may attach up to six files, PDF, JPG, PNG or Word.

By sending this you agree that we may check the claim against our bank statements and our records of your application or lease.

We will never ask you to pay to get a refund.

And we will never phone you for a one-time pin. If anybody does, it is not us. Phone 076 884 7372 and check.

How long it takes

You get a ticket number
By email, the moment you send this in.
Finance checks the payment
Against our bank statements. This is the part that needs your proof of payment.
We pay or we explain
Around ten working days. If we cannot pay it, we tell you why rather than going quiet.

What counts as proof

The bank's own confirmation or receipt for the payment
A screenshot of the transaction showing the date, amount and reference
A bank confirmation letter, or a statement header, for the account you want paid

A photograph of a screen is fine as long as the amount, the date and the reference are readable.